1. Information We Collect
We collect personal information that you provide to us when using our services. This includes:
- Full name
- Email address
- Phone number
- ID or passport numbers
- Uploaded documents for service delivery
- Any other details necessary for providing our services
2. How We Use Your Information
Your information supports our core operations and is used to:
- Provide notary, apostille, and document legalisation services
- Communicate with you regarding your service requests
- Process invoices and payments
- Comply with regulatory and legal requirements
- Improve our services and customer experience
3. Data Sharing
We do not sell your data. We only share your information when necessary with:
- Legal authorities when required by law
- Courier services (such as DHL) for document delivery
- Notary agents and legal professionals involved in your service
- Government bodies for document authentication purposes
4. Security Measures
We take the security of your personal information seriously. We employ:
- Industry-standard encryption for data transmission
- Secure storage practices for all documents and information
- Restricted personnel access to sensitive data
- Regular security reviews and updates
5. Cookies & Tracking
Our website uses cookies to:
- Enhance your browsing experience
- Analyze website traffic and usage patterns
- Remember your preferences
You can disable cookies through your browser settings, though this may affect some website functionality.
6. International Data Transfers
Your data may be transferred to and processed in South Africa or other countries as necessary for service delivery. All transfers are conducted under lawful and secure conditions in compliance with applicable data protection regulations.
7. Your Rights
As a customer, you have the right to:
- Access your personal information
- Correct inaccurate or outdated information
- Request deletion of your data (subject to legal retention requirements)
- Object to certain processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at sales@easyservicesgroup.co.za.
8. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the services you have requested
- Comply with legal and regulatory obligations
- Maintain accurate business records
- Resolve disputes and enforce agreements
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Last updated: December 2024
